Privacy Policy

General information

The following information provides a simple overview of what happens with your personal information when you visit our website. Personal information is all the information about a person who is identified, or reasonably identifiable. You'll find detailed information about how we use and protect your personal information in this privacy policy.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information, including the Australian Privacy Principles.

Who is responsible for collecting personal information on this website?

The personal information collected through this website is collected by:

ZEISS Vision Center by SIGO Eyecare
Level 1, Shop 163, Westfield Booragoon,
125 Riseley St. Booragoon
Western Australia 6153

What personal information is collected and held by us?

We may collect the following types of personal information:

• your name;
• email address;
• residential address;
• telephone number;
• date of birth;
  
• details of the products and services you have purchased from us or which you have enquired about; and
  
• any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

We will not collect any sensitive personal information about you without your express consent. Sensitive information includes types of personal information that relates to, for example, your racial or ethnic origin, sexual orientation, health information, genetic information or biometric information.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect your personal information through your access and use of our website and your use of our My Health 1st booking forms when you arrange an appointment.

Other data are automatically collected by our IT systems when you visit our website. These are primarily technical data (e.g. which Internet browser and operating system are used, or the time of the page retrieval). The collection of these data starts automatically as soon as you enter our website.

What do we use your personal information for?

We collect personal information about you so that we can perform our business activities and functions.

We may collect, hold, use and disclose your personal information for the following purposes:

• to provide products and services to you;
• to answer enquiries and provide information;
• to assess the performance of our website;
• to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
• to update our records and keep your contact details up to date;
• to process and respond to any complaint made by you; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country.

Advertising e-mails and direct marketing

From time to time, we may send you direct marketing communications and information that we consider may be of interest to you, including communications which may reference our products and services. You consent to us sending you these direct marketing communications.

You may opt-out of receiving marketing communications at any time by contacting us or by using opt-out options provided in the marketing communications. We will comply with your request(s) within such timeframe required by applicable law or otherwise as soon as reasonably practicable. Please also note that if you opt out of receiving marketing-related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.

To whom may we disclose your information?

We may disclose your personal information to:

• our employees, related bodies corporate, contractors or service providers for the purposes of the operation of our websites or our business activities, fulfilling requests by you, and to otherwise provide products and services to you;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

We may disclose your personal information to other organisations with your consent.

We will not disclose your personal information outside of Australia without your express consent.

What happens if we cannot collect your personal information?

If you do not provide us with the personal information, we may not be able to provide the requested products or services to you, either to the same standard or at all and you may not be able to fully utilise all the functions of our website.

Your rights with regard to your personal information

If you would like to review, correct or update the personal information we hold about you, you may contact our privacy officer (details set out below).

Contact for privacy protection concerns

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy or you wish to make a correction about your personal information, please contact our Privacy Officer using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.

If you have a privacy concern, please contact:

Privacy Officer
ZEISS Vision Centre by SIGO Eyecare
Level 1, Shop 163, Westfield Booragoon,
125 Riseley St. Booragoon
Western Australia 6153
mar tin @sigo .com .au

Protection and security

We take the protection of your personal information very seriously. We treat your personal information confidentially and in compliance with the Act as well as this Privacy Policy.

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.

Please note that data transmission via the Internet (e.g. in communication via e-mail) can be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Cookies

The website uses cookies on some of its pages. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies are used to make our website more user-friendly, more efficient and more secure. Cookies are small text files placed on your computer and stored by your browser.
Most of the cookies we use are "session cookies". These are automatically deleted after the end of your visit. Other cookies are stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can configure your browser settings so that you are informed when cookies are placed and you can permit cookies only in individual cases, prohibit the acceptance of cookies in certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. Disabling cookies may limit the functionality of this website.

Analytical tools and third-party tools

Your surfing behaviour can be statistically analysed when you visit our website. This is done primarily with cookies and with analytical programs. The analysis of your surfing behaviour is generally anonymised; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools.

Links

Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party websites and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Changes to our privacy policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our websites.

This privacy policy was last updated on 29^th November 2023.